Service Department

Met One Instruments’ service representatives are ready to help. Send an email to our service department at service@metone.com and we’ll get back to your shortly.

Factory Trained Technicians in China

We also have a Service Group based in China. Chen Min has worked with us since 1995 and has experience with the BAM 1020, E-BAM, E-Sampler and other products. Please contact by phone at 86-532-5877-0800, cell phone at 86-133-2502-3502, or email at qdchenmin@163.com.

Customer Training

Customers are always welcome to visit the factory for training when they purchase our equipment. Training is provided at no charge. Contact our service department at service@metone.com.

Data Logging

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Need to make a return?

Please complete our Return Authorization Process Form using one of the following formats:

Online Form